Delete your account
Request deletion of your Pick N Drop Gulf account — whether you are a customer or a driver partner — and your personal data. This page explains how to request deletion, what happens, what we delete, and what we are legally required to keep.
📅 Last updated: 16 October 20261How to request deletion
Submit the form below. You do not need the app installed, and you do not need to be signed in.
Driver partners: use the same form, enter the mobile number registered with your driver account, and write “driver account” in the reason box so we route your request to the driver-onboarding team. For a driver account, an email address alone is not enough to locate your record. The Driver app does not have an in-app delete button — this page is how driver deletion is started.
2Customer accounts
The steps below apply to customer accounts. Driver-partner deletion is covered in the Driver accounts section further down.
What happens next
- Within 2 business days — we contact you to verify that you own the account. This protects you: without verification, anyone could request deletion of your account.
- Within 30 days of verification — we permanently delete the data listed below.
- Confirmation — we notify you once deletion is complete.
Customer data we delete permanently
| Data | What it includes |
|---|---|
| Account profile | Your name, mobile number, email address, and saved address |
| Booking history | Your trips, pickup and drop-off locations, and trip notes |
| Support conversations | Your chat messages with our operations team |
| Notifications | Your notification history and delivery preferences |
| Device identifiers | Push notification tokens used to send you trip updates |
| App sign-in sessions | Any active login sessions, immediately invalidated |
Data we are legally required to keep
UAE law requires us to retain certain financial records even after you delete your account. We cannot delete these, and no company operating lawfully in the UAE can.
| Data | Why | How long |
|---|---|---|
| Tax invoices, payment records, and refund records | Required under UAE Federal Decree-Law No. 47 of 2022 (Corporate Tax) and Federal Decree-Law No. 8 of 2017 (VAT) | 7 years from the end of the relevant tax period |
| Records of a trip where a safety or insurance incident occurred | Required to resolve insurance claims and legal obligations | Until the matter is fully resolved, then per the period above |
3Driver accounts
You can request deletion of your Pick N Drop Gulf driver account and personal data at any time. Because drivers apply and are approved through our onboarding team, we verify your identity before deleting. Enter the mobile number registered with your driver account — for a driver account an email address alone is not enough to locate your record. You do not need the app installed or to be signed in, and the Driver app does not provide an in-app self-service delete button.
What happens
- Within 2 business days — we contact you on your registered number to verify you own the account.
- If you have an active or upcoming route — we ask you to complete or cancel it first, and our Operations team ensures any active trip is safely reassigned or closed.
- Within 30 days of verification — we delete the data below.
- Confirmation — we notify you once deletion is complete. Push-subscription unregistration with our notification provider completes automatically shortly after.
Driver data we delete permanently
| Data | What it includes |
|---|---|
| Identity documents | Emirates ID and driving-licence numbers/expiry, and any uploaded document photos/files |
| Vehicle documents | Vehicle registration details and uploaded files |
| Operations chat | Your messages, voice notes and image/file attachments with our Operations team |
| Location | Your live location history and last known location |
| Device identifiers | Push notification tokens and OneSignal identifiers (also unregistered from OneSignal) |
| Sign-in data | Your authentication sessions and one-time-code records |
Driver data we anonymise (kept without your personal details)
Your driver profile record is anonymised, not fully removed: your name, mobile, email, Emirates ID, licence, vehicle registration and coverage areas are erased and your profile is marked deleted. We keep an internal record identifier only, so that retained trip and contract records (below) are not corrupted. Your name is removed from those trip and contract records.
Driver data we are required to keep
UAE law requires us to retain certain financial and contractual records even after you delete your account. We keep only what the law requires — the transaction, amount and date — with your personal details removed:
| Data | Why | How long |
|---|---|---|
| Contract & trip financial records | UAE Federal Decree-Law No. 47 of 2022 (Corporate Tax) and No. 8 of 2017 (VAT) | 7 years from the end of the relevant tax period |
| Records tied to a safety or insurance incident | Legal / insurance obligation | Until the matter is fully resolved, then per the period above |
4Deleting the app is not the same as deleting your account
Removing the Pick N Drop Gulf app from your phone stops the app from running, but does not delete your account or the data held on our systems. To delete your account, use the form on this page.
Third-party services
When you delete your account, we also remove your identifiers from the services we use to operate the app:
- OneSignal — push notification delivery. Your device token is deleted.
- Sentry — crash reporting (customer app). Any diagnostic records associated with you are deleted.
- Stripe — payment processing (customer app). Stripe retains transaction records under its own legal obligations; we delete the link between those records and your profile.
Contact us to delete your account
Email us with the subject line “Delete my account”, or use our contact form. Please include the name and the mobile number or email you used with your account. See also our Privacy Policy.