Privacy Policy
Your privacy matters to us. This policy explains how Pick N Drop Gulf collects, uses, and protects your information when you use our website and transport enquiry services.
📅 Last updated: August 20261Information We Collect
When you contact us, request a quotation, or submit a form on our website, we may collect the following information — only what you choose to share with us:
Personal Information
- Full name
- Email address
- Phone number
- WhatsApp number
- Pickup location
- Drop-off location
- Passenger requirements
- Additional notes (voluntary)
Technical Information (Automatic)
When you browse the website, we may automatically collect basic technical information:
- IP address
- Browser type
- Device information
- Pages visited
- Referral sources
- Session data
2How We Use Information
We use your information only for legitimate operational purposes related to providing transport services. Specifically, we use it to:
- ✓Respond to your enquiries
- ✓Provide transport quotations
- ✓Arrange and confirm bookings
- ✓Improve customer service
- ✓Improve website performance
- ✓Send updates you have requested
- ✓Prevent misuse and fraud
- ✓Comply with applicable legal obligations
3WhatsApp Communications
WhatsApp is our primary customer support channel. Because of that, this section deserves your attention.
How we handle WhatsApp data. Information shared through WhatsApp is used solely to respond to your enquiry, provide quotations, coordinate transport arrangements, and support related customer service activities. We do not sell, share, or publicly disclose WhatsApp conversations.
Your WhatsApp number is treated the same as any other personal information collected on this site — covered by every protection described in this policy. Conversations may be retained for service quality and dispute resolution, and may be deleted upon written request where operationally feasible.
4Analytics & Tracking
We use website analytics tools to understand how visitors interact with our website and to improve user experience. These tools collect anonymous usage data — they do not identify you personally.
Tools we currently use
You can disable analytics through browser extensions like Privacy Badger or by enabling “Do Not Track” in your browser settings — we honour that signal where technically possible.
6Information Sharing
We do not sell, rent, or trade personal information to third parties. Your data is not a product.
Information may only be shared when necessary to:
- ✓Provide the transport services you have requested
- ✓Process payments through trusted payment providers
- ✓Comply with legal obligations or valid law-enforcement requests
- ✓Protect against fraud, abuse, or misuse of our service
7Payment Information
Online payments on our website are processed through secure third-party payment providers. Pick N Drop Gulf does not store complete payment card information on its systems.
Payment providers we use
Each provider has its own privacy policy governing how they handle your card data. We recommend reviewing those policies on their respective websites.
8How We Protect Information
We implement reasonable technical and organisational security measures designed to protect your information against:
- ✓Unauthorised access
- ✓Misuse or abuse
- ✓Loss or corruption
- ✓Alteration without consent
- ✓Unauthorised disclosure
Honest disclosure. No system is 100% secure — not ours, not anyone’s. We do our best with industry-standard safeguards (HTTPS, access controls, encrypted backups), but we won’t promise what no business can honestly guarantee.
9Your Rights
You have the following rights regarding your personal data. To exercise any of them, contact us via the methods at the bottom of this page.
Access your data
Request a summary of the personal information we hold about you.
Correct inaccuracies
Update any information that is inaccurate or out of date.
Request deletion
Ask for your enquiry information to be deleted where applicable.
Withdraw consent
Opt out of further communications at any time.
10Children’s Privacy
Pick N Drop Gulf offers school transport services as part of its operations. Information relating to school transport enquiries should be submitted by parents, legal guardians, or authorised representatives only.
We do not knowingly collect personal information directly from children. Any information about a child — name, pickup address, school, contact details — is processed only to coordinate the school transport service that the parent or guardian has requested.
Parents and guardians: if you believe your child has provided us with information without your consent, contact us at support@pickndropgulf.com and we will delete it promptly.
11Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or technical changes. When we make material changes, we will note them at the top of the policy and update the “Last Updated” date.
The latest version is always published on this page. We recommend reviewing it from time to time, particularly before submitting new enquiries.
Last Updated: August 2026
12Contact Us About Privacy
If you have questions regarding this Privacy Policy, want to exercise any of the rights described above, or need to flag a concern — reach us through any of these channels: