Referral Program Terms & Conditions

1. About This Program

The Pick N Drop Gulf Referral Program ("the Program") is a customer rewards initiative operated by Pick N Drop Gulf. It allows existing customers ("Referrers") to invite new customers ("Referred Customers") to book monthly pick and drop services in exchange for a mutual reward structure detailed below.

By participating in the Program — whether by sharing a referral link, signing up through a referral link, or receiving a reward — you agree to be bound by these Terms & Conditions.

2. Eligibility

To be a Referrer, you must:

• Have an active Pick N Drop Gulf customer account.
• Have received a unique referral code (assigned automatically to all customers).
• Reside in a country served by Pick N Drop Gulf (currently the United Arab Emirates).
• Be at least 18 years of age.

To be a Referred Customer, you must:

• Be a new customer to Pick N Drop Gulf (not have any prior booking with us).
• Use a mobile number and email address that are not associated with any existing Pick N Drop Gulf customer account.
• Be at least 18 years of age.
• Sign up via a valid referral link or use a valid referral code at the time of booking.
• Complete payment for your first monthly booking within 60 days of registration.

3. How to Participate

Each existing Pick N Drop Gulf customer is automatically assigned a unique referral code in the format PDG-XXXXX and a matching referral link. Customers can find their code by logging into the Pick N Drop Gulf customer portal and visiting the "Refer a Friend" page.

Referrers may share their code or link via any lawful means, including WhatsApp, SMS, email, social media platforms, or in person. Referrers must not engage in spam, bulk unsolicited messaging, deceptive marketing, or any practice that misrepresents Pick N Drop Gulf or the Program.

4. Reward Structure

5. When Rewards Are Issued

Rewards are issued only after all of the following conditions are met:

• The Referred Customer has completed registration using the Referrer’s code or link.
• The Referred Customer has booked their first monthly Pick N Drop Gulf service.
• Full payment for that first monthly booking has been received and confirmed by Pick N Drop Gulf.
• The referral has passed our automated fraud checks and, where required, manual review.

Once these conditions are satisfied, both the Referrer’s and the Referred Customer’s rewards are typically credited within a few minutes. Neither party will receive a reward for referrals that do not complete payment.

6. Using Your Travel Credit

• Travel credit is applied automatically toward future Pick N Drop Gulf bookings.
• Multiple credits can accumulate. There is no upper limit on the number of successful referrals per Referrer.
• Travel credit does not expire and remains in your account until used.
• Credit is applied at the time of invoice generation and reduces the amount you owe on that booking.
• If the credit balance exceeds the total booking amount, the remaining credit stays in your account for future use.

7. Non-Transferability & No Cash Value

• Travel credit is non-transferable — it can only be used by the customer whose account it was issued to.
• Travel credit has no cash value — it cannot be exchanged, redeemed for cash, refunded as cash, or converted into any other financial instrument.
• Travel credit cannot be sold, gifted, traded, or otherwise transferred to another individual or account.
• Travel credit does not carry interest or generate any additional value over time.

8. Fraud Prevention & Enforcement

Pick N Drop Gulf operates automated and manual fraud monitoring to protect the integrity of the Program. Referrals may be blocked, held for manual review, rejected, or revoked if any of the following are detected:

• Self-referrals: Attempting to refer yourself using a different mobile number, email, or account.
• Duplicate contact details: Using a mobile number or email address already associated with an existing Pick N Drop Gulf account.
• Fictitious or fake accounts: Creating fake identities to accumulate rewards.
• Coordinated abuse: Multiple accounts sharing the same device, IP address, or payment method used in a manner suggesting the accounts are controlled by the same person.
• Rapid unusual activity: A high volume of referrals from a single account within a short period without matching genuine customer activity.
• Duplicate bookings: Attempting to game the "first booking" requirement through cancellation and rebooking.
• Payment reversals: Chargebacks, refund claims, or payment disputes on the qualifying booking.

Pick N Drop Gulf reserves the right, at its sole discretion, to:

• Hold any referral for manual review for a reasonable investigation period.
• Reject any referral that does not meet these Terms & Conditions or that displays fraud indicators.
• Revoke previously issued travel credit if fraud is discovered after the fact.
• Suspend or terminate accounts found to have engaged in fraud, without refund of any lost credit.
• Pursue legal remedies for financial harm caused by intentional fraud.

9. Program Duration & Changes

Pick N Drop Gulf reserves the right to modify, suspend, or terminate the Program at any time, in whole or in part, without prior notice. Changes may include, but are not limited to:

• Adjusting reward amounts.
• Changing eligibility requirements.
• Introducing expiry dates for future credits (currently there is no expiry).
• Modifying the terms of these Terms & Conditions.

Rewards already earned before any change takes effect will be honoured under the terms that applied at the time the qualifying booking payment was received. Continued participation in the Program after any change constitutes acceptance of the updated Terms.

10. Data & Privacy

Participation in the Program requires the processing of the following information: the Referrer’s referral code, click and share events, referral attribution data, the Referred Customer’s name, mobile number, email address, and payment status. This information is processed strictly for the purpose of operating the Program and preventing fraud.

We do not sell your personal data to third parties. Referrer names are anonymised (first name plus initial only) when shown in public leaderboards or trust displays. Full Referrer identities are visible only to Pick N Drop Gulf operations staff for fraud review purposes.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising in connection with the Program shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Contact

For questions about these Terms & Conditions, your referral status, or any reward-related enquiry, please contact our operations team via WhatsApp on the button below or through the Pick N Drop Gulf customer portal.