Service Agreement · Customer Terms

Terms & Conditions

Please review these terms carefully before using our website or booking transport services through Pick N Drop Gulf.

📅 Last updated: September 2026

1Acceptance of Terms

By accessing our website, requesting quotations, making payments, or using our transport services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all customers — individuals, families, schools, and corporate clients — equally.

2Service Availability

Transport services are subject to route availability, vehicle availability, operational requirements, and service area coverage. While we serve Dubai, Sharjah, Abu Dhabi and Ajman daily, individual routes within those emirates may be temporarily unavailable.

Right to decline. Pick N Drop Gulf reserves the right to accept or decline service requests based on operational feasibility, route status, vehicle availability, or any other reasonable operational consideration.

3Quotations & Pricing

All quotations are based on the information you provide at the time of enquiry. Pricing may vary depending on:

  • ✓Pickup & drop-off route
  • ✓Distance & drive time
  • ✓Pickup timing & frequency
  • ✓Vehicle type required
  • ✓Passenger count
  • ✓Operational requirements
⚠

Final pricing is confirmed only after route review and approval. Verbal quotes, draft estimates, or initial enquiries are not binding until confirmed in writing on live chat by our team.

4Booking Confirmation

A booking is considered confirmed only after both of the following have occurred:

  • 1Written acceptance by Pick N Drop Gulf on live chat or email
  • 2Receipt of any applicable booking confirmation fee
Verbal agreements are not bookings. Phone conversations, in-person discussions, or live chat messages without explicit confirmation from our team do not constitute a confirmed booking, regardless of timing or context.

5Customer Responsibilities

By booking transport with us, you agree to:

  • ✓Provide accurate information at booking
  • ✓Be ready at agreed pickup times
  • ✓Treat drivers and vehicles with respect
  • ✓Notify us of route changes promptly
  • ✓Follow applicable UAE transport guidelines
  • ✓Pay agreed fees on the agreed schedule

6Pickup & Timing Policy

Customers are responsible for being ready at the agreed pickup location and time. Drivers arrive within a reasonable window of the agreed pickup time and will wait for a courtesy period before continuing on their route.

Repeated delays. Persistent delays at pickup may affect service quality, downstream pickups on the same route, and our ability to maintain your monthly schedule. After repeated occurrences we may review the booking and apply schedule adjustments.

7Route Modifications

Changes to any of the following may require a quotation adjustment:

  • ✓Pickup location
  • ✓Drop-off location
  • ✓Schedule or timing
  • ✓Passenger count or requirements

Notify us on live chat at least 24 hours in advance for the smoothest schedule transition. Same-day route changes are subject to availability.

8Cancellations

Cancellation requests are subject to our Refund Policy and any service-specific conditions communicated at the time of booking. The Refund Policy page sets out:

  • ✓When booking fees are refundable
  • ✓Refund eligibility for monthly plans
  • ✓Refund processing timelines (7–14 business days)
  • ✓How to submit a refund request

9Payment Terms

Payments must be made according to the agreed service arrangement and timeline. Late payment may result in service suspension until accounts are settled.

Accepted payment methods

Card payments
Stripe
All major card networks accepted
Wallet
PayPal
Buyer-protected transactions

All online payments are processed through Stripe (card payments) and PayPal (wallet payments) — both PCI-DSS compliant. Pick N Drop Gulf does not store complete payment card information on its systems. See our Privacy Policy for details.

10Vehicle Assignment

Vehicle type and specific vehicle allocation may vary based on availability and operational requirements, while maintaining equivalent service standards (cleanliness, capacity, comfort tier).

Substitutions. If your booked vehicle is unavailable for any reason (maintenance, scheduling, accident), we may substitute an equivalent vehicle of the same tier without notice. Same comfort level — different vehicle.

11Delays & Service Interruptions

While we strive to provide reliable services, delays and interruptions may occur due to circumstances beyond our reasonable control:

🚧Traffic conditions & congestion
🚨Road closures & diversions
⛈Weather & sandstorms
⚙Operational circumstances beyond our control

We will communicate delays as soon as we’re aware of them. Our response window typically remains under 10 minutes during business hours, even on disrupted days.

12School Transport

For school transport services, parents and legal guardians are responsible for ensuring accurate pickup, drop-off, and emergency contact information. School transport arrangements must be booked by an authorised adult; we do not accept bookings directly from minors.

🏫

Term schedules. School transport routes follow the academic calendar. Mid-term cancellations are subject to specific terms agreed at booking and the Refund Policy.

13Corporate Transport Agreements

Corporate transport arrangements (staff transport, multi-vehicle contracts, scheduled employee shuttles) may be subject to additional contractual terms agreed separately between Pick N Drop Gulf and the client, including:

  • ✓Service Level Agreement (SLA)
  • ✓Credit terms & invoicing schedule
  • ✓Account manager assignment
  • ✓Specific cancellation & suspension terms
  • ✓VAT-compliant documentation
  • ✓Insurance & liability terms

Where a separate corporate agreement exists, its terms take precedence over these general Terms & Conditions for the scope it covers.

14Limitation of Liability

Pick N Drop Gulf shall not be liable for indirect, incidental, special, or consequential losses arising from:

  • ✓Service interruptions or delays
  • ✓Missed connections, flights, or appointments
  • ✓Loss of business opportunity
  • ✓Circumstances beyond our reasonable operational control
  • ✓Acts of third parties (traffic authorities, weather, road works)
Cap on direct liability. To the maximum extent permitted by applicable UAE law, our total liability for any direct loss is limited to the amount paid for the specific affected service.

15Website Usage

When using our website, you agree NOT to:

  • ×Misuse the website or its content
  • ×Submit fraudulent, fake, or misleading enquiries
  • ×Attempt unauthorised access to systems or data
  • ×Interfere with website operations or other users
  • ×Scrape, crawl, or harvest content automatically
  • ×Use the site to distribute malware or spam

16Intellectual Property

Website content, branding, logos, text, graphics, layout, photographs, and other materials remain the property of Pick N Drop Gulf unless otherwise stated. You may not reproduce, copy, redistribute, or commercially use any material from this website without prior written permission.

Personal use (saving a quote, sharing a page link with a friend, screenshotting our pricing for your records) is fine. Commercial reuse is not.

17Changes to These Terms

Pick N Drop Gulf reserves the right to update these Terms & Conditions at any time to reflect operational, legal, or service changes. Updated versions are always published on this page.

Continued use of our services after an update constitutes acceptance of the revised terms. For material changes, we will notify active customers via live chat or email where reasonably possible.

Last Updated: September 2026

Questions About These Terms?

18Contact Us About These Terms

If anything in these Terms is unclear, or you have concerns about how they apply to your booking — reach us through any of these channels:

Get a QuoteContact Form✉ support@pickndropgulf.com